Frequently Asked Questions
Everything you need to know about shopping with trix.egy
How long does shipping take within Egypt?
We offer fast nationwide delivery. Orders within Cairo and Giza typically arrive within 24-48 hours, while other governorates may take 3-5 business days.
What is your return and exchange policy?
You can return or exchange any item within 14 days of delivery, provided it is in its original condition and packaging. Please contact our support team to initiate the process.
What payment methods do you accept?
To ensure a convenient shopping experience, we accept Cash on Delivery (COD), as well as secure online payments via credit/debit cards and popular digital wallets.
Can I track my order status?
Yes! Once your order is dispatched, you will receive a confirmation message with a tracking number and a link to monitor your shipment's progress in real-time.
Are the products on trix.egy genuine?
Absolutely. We pride ourselves on sourcing high-quality, authentic products directly from trusted suppliers to ensure our customers receive the best value.
How can I contact customer support?
Our team is here to help. You can reach us via WhatsApp, through our social media channels, or by emailing support@trixegy.com for any inquiries or assistance.