Returns & Exchanges

At trix.egy, we want you to be completely satisfied with your purchase. If you are not happy with your order, you can return or exchange eligible items within 14 days of delivery provided they are in their original condition.

Return Process

• 1.
  Initiate Your Request

  Contact our customer support team via our website or social media channels with your order number and the reason for your return.

• 2.
  Package Your Items

  Ensure the products are unused, in their original packaging, and include all tags and accessories to qualify for a full refund.

• 3.
  Schedule a Pickup

  Our courier partner will contact you within 48 hours to collect the return package from your doorstep at a convenient time.

• 4.
  Receive Your Refund

  Once our team inspects the returned items, your refund will be processed via your original payment method or as store credit within 5-7 business days.